![]() ![]() You may use TurboTax Online without charge up to the point you decide to print or electronically file your tax return. This guarantee does not apply to TurboTax Free. For Desktop products, if not 100% satisfied, return within 60 days to Intuit Canada with a dated receipt for a full refund of purchase price.Does not include calculation errors due to errors in CRA tables. If you pay a penalty or interest due to a TurboTax calculation error, we will reimburse the penalty and interest.All tax forms and documents must be ready and uploaded by the customer for the Tax preparation assistant to refer the customer to an available Expert for Live tax preparation. The Tax preparation assistant will validate the customer’s tax situation during the welcome call and uploaded documents to assess readiness. Same day service (sync a.k.a Express): Based on average completion time and may vary based on expert availability.If you have to pay an CRA penalty (or interest) because of an error that a TurboTax tax expert or CPA made while acting as the preparer for your return, we'll pay you the penalty and interest. If you get a larger refund or smaller tax due from another tax preparer, we'll refund the applicable TurboTax Live Full Service purchase price paid. Your expert will only file your return if they know it's 100% correct and you are getting your best outcome possible. ![]() Our Full Service Guarantee means your tax expert will find every dollar you deserve.Full Service Guarantee is not available in Quebec.Testimonials are based on TurboTax Online reviews from tax year 2022 as well as previous tax years.All prices are subject to change without notice. TurboTax Online prices are determined at the time of print or electronic filing.Includes field audits through the restricted examination of books but does not include the "detailed financial audit". Does not include GST/HST and other non-income tax audits and reviews unless the issues are ancillary to the income tax review itself. Internet connection and acceptance of product update is required to access Audit Defence.Over the past 5 years, more than 24M returns have been electronically filed (using NETFILE) with TurboTax based on CRA NETFILE reporting.Actual connection times and availability may vary. to 6 p.m., ET, Monday to Friday (except holidays). ![]() After May 1, English and French hours of operation will be 9 a.m. ET for French during tax season (from February 20 to May 1, 2024). to 12:00 midnight ET, 7 days a week for English, and 9 a.m. TurboTax experts are typically available from 9 a.m.Support availability subject to occasional downtime for systems and server maintenance, company events, observed Canadian holidays and events beyond our control. Intuit reserves the right to limit each telephone contact. For Basic, Standard, Premier, Home & Business, Deluxe Online, Premier Online, and Self-Employed Online, technical support by phone is free.A simple personal tax return only includes certain limited types of income and certain limited tax credits. You must choose a version or edition of the Services that includes all of the tax forms you need, which may require you to upgrade to a different, paid version of the Services in order to complete and file your tax returns. You understand that the free version or edition of the Services does not include all tax forms. ![]() You understand and agree that Intuit does not provide access to certain tax forms or to technical support for free versions or editions of the Services. You can prepare the return yourself using the instructions and paper forms. You will not be able to use TT software-that software is no longer available. Or am I misunderstanding what you are asking? You have three years to receive a refund, but you are not given a pass if you owe-you still owe for 2015 and they are not going to give your money back after offsetting that money from your 2020 refund. If you owed tax due for 2015 why do you think you would now receive a refund if you file 2015? There is no statute of limitations for the IRS to get paid for tax due-you owe it until you pay it. ![]()
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